 |
IT SERVICE MANAGEMENT (ITSM): Q3, 2007
This quarter, check out our tips and advice on how to coordinate the ITIL stakeholders in your organization to successfully meet business requirements by using an IT service design process and get answers to the most frequently asked questions about ITIL v3.
LEARN MORE: IT SERVICE MANAGEMENT (ITSM): Q3, 2007
IT SERVICE MANAGEMENT (ITSM): Q2, 2007
ITIL v3 will be released this quarter. Check out our preview of the upcoming changes in version 3 of ITIL, as well as coverage of the debut itself.
LEARN MORE: IT SERVICE MANAGEMENT (ITSM): Q2, 2007
IT SERVICE MANAGEMENT (ITSM): Q1, 2007
IT Service Management (ITSM) success depends on a number of factors, including successful change management and configuration management. This quarter, get the latest resources and expertise on configuration management databases (CMDB), change management and ISO 20000.
LEARN MORE: IT SERVICE MANAGEMENT (ITSM): Q1, 2007
IT SERVICE MANAGEMENT (ITSM): Q4, 2006
ITIL success is just as much about people as it is about technology. This quarter, ITIL expert Brian Johnson offers advice on how to get employees to positively embrace a new ITIL culture. Also, get all your ITIL-related questions answered in our ITIL FAQ series and check out our webcast on ITIL implementation strategies for IT executives.
LEARN MORE: IT SERVICE MANAGEMENT (ITSM): Q4, 2006
IT SERVICE MANAGEMENT (ITSM) PRIMER
IT service management (ITSM) practices help CIOs streamline internal processes and provide better service. Check out these ITSM resources to bone up on the basics.
LEARN MORE: IT SERVICE MANAGEMENT (ITSM) PRIMER
|
|
|
|
